Return, Exchange & Refund Policy
Return, Exchange & Refund Policy
At The Lifting Club (TLC), every product is carefully inspected and packed before dispatch. As a brand focused on quality and hygiene, we follow a strict no-refund policy , with limited exceptions outlined below.
No Refund Policy
We do not offer refunds or reimbursements once an order has been placed and delivered.
Refunds will only be provided if:
* The product received is defective, or
* There is an error from our end, such as a wrong item, damaged product, or manufacturing defect.
In such cases, the issue must be reported within 48 hours of delivery, along with clear photos or videos for verification.
Once the claim is reviewed and approved, the refund will be processed through the original mode of payment.
Exchange Policy — Size Exchange Only
We allow size exchanges only, subject to the following conditions:
The exchange request must be raised within 7 days of receiving the parcel.
The product must be:
* Unworn
* Unwashed
* Unused and in its original condition
* Returned with all original tags and packaging intact
* Size exchanges are subject to stock availability.
Quality Check Before Exchange
All products returned for exchange are subject to a mandatory quality inspection by The Lifting Club.
The replacement/exchange product will be dispatched only after we receive the returned product and it successfully passes our quality check.
If the returned product shows signs of wear, washing, damage, stains, alteration, missing tags or any condition that makes it unsuitable for exchange, the exchange request may be rejected.
Approval of an exchange is therefore confirmed only after the returned product has been received and inspected by our team.
Delivery / Exchange Shipping Charges
A delivery or exchange shipping fee will be applicable.
The fee may vary depending on the delivery location and will be communicated at the time of processing the exchange.
Exchange requests raised after 7 days from the date of delivery will not be accepted.
Return for Store Credit
If you wish to return a product for reasons other than a defect, we do not provide a monetary refund. However, eligible returns may receive store credit under the following conditions:
* The return request must be raised within 7 days of delivery.
* Store credit will be issued for the product value only.
* Store credit will be valid for 2 months from the date of issue.
* The returned product must pass our quality inspection before store credit is issued.
Store credit can be used to:
* Purchase another item currently in stock of the same value, or
* Purchase a higher-value product by paying the difference.
Return Shipping Charges
A return shipping fee will be applicable for sending the product back to us.
Original shipping charges and return shipping charges are non-refundable.
Important Conditions
* Returns or exchanges are accepted only once per order.
* All returned products are subject to a mandatory quality check.
* Exchange products will be dispatched, and store credit will be issued, only after the returned item has been received and approved by our quality team.
* Products showing signs of use, wear, washing, stains, damage, alteration, or missing tags/packaging will not be accepted.
* Items purchased during sales, discounts, promotional offers, or special drops may not be eligible for return or exchange unless they are defective or there is an error from our end.
* Approval of any refund, return, exchange, or store credit request is subject to verification and the terms mentioned in this policy.
* Final approval for any return or exchange lies with The Lifting Club.
How to Raise a Request
To initiate a size exchange, return for store credit, or report a defective product, please contact us at:
📧 [infotheliftingclub@gmail.com](mailto:infotheliftingclub@gmail.com)
Please include:
* Order ID
* Reason for the request
* Clear images/videos of the product, where applicable
* Images/videos are mandatory for defective or damaged product claims